1. Check the status of your order 📦
Think you've been delivered while you were away? The first thing to do is to check the status of your packages through your tracking link.
For Belgium 🇧🇪
If you live in Belgium, you can track your package through PostNL tracking link. This was sent to you by email, but you can also find it by clicking on the green ball at the bottom right of the screen and then on "Order Status".
For France 🇫🇷
If the delivery is to France, you can track your package through GLS tracking link. This has been sent to you by email, but you can also find it by clicking on the green ball at the bottom right of the screen and then on "Order status".
For United Kingdom 🇬🇧
If the delivery is to Great Britain, you can track your package through Hermes tracking link. This has been sent to you by email, but you can also find it by clicking on the green ball at the bottom right of the screen and then on "Order status".
2. Check your mailbox 📬
Your plants certainly don't fit in your mailbox... But the deliveryman certainly left you a notice with the information to recover your parcels. It is important to go and pick it up as soon as possible to ensure that your plants stay in good shape. 💪
3. Visit your neighbours 👋
Sometimes the delivery person may give your parcel to a neighbour to get your plant to your house as soon as possible.
4. Ouch Ouch Ouch... Your plant is still missing? We are here to help you. 🌱
If your package is marked as delivered and you have not been able to locate it, you can fill in this theft report and send it to us signed by email to support@flowy.be or directly through our chat (the green bubble at the bottom right of the screen).
We will find a solution to reunite you with your new best friend as soon as possible!