FAQ

Answers to the Frequently Asked Questions

6 articles in this collection
Written by Amaury Focant

How is the height of the plants calculated on your site?

The height of the plant is calculated between the ground and the highest leaf.

Written by Amaury Focant
Updated over a week ago

Is it possible to add a personalised message to my order?

Yes, from the "Shopping Cart" page of the site.

Written by Amaury Focant
Updated over a week ago

I have not received a confirmation email, what should I do?

Confirmation mail / Junk mail / Spam

Written by Amaury Focant
Updated over a week ago

Which payment methods are accepted?

Visa, Master Card, Amex, Pay Pal, Bancontact, Belfius, KBC/CBC, ING.

Written by Amaury Focant
Updated over a week ago

Where do you deliver and what are the shipping costs?

Free delivery within Europe for orders over 50£

Written by Amaury Focant
Updated over a week ago

What should I do if my package is marked as delivered but I have not received it?

Absent at time of delivery / Transit advice / Lost parcel / Stolen parcel

Written by Amaury Focant
Updated over a week ago